Private docs
Keep team-only documentation close to the support workflow: procedures, context, troubleshooting notes, and internal decisions.
Knowledge Base
Private docs and public answers in the support workflow.
Opkivo keeps team knowledge and customer-facing answers connected to the work that creates them.
Public answers
Publish customer-facing answers from the same knowledge system without mixing them with private notes.
Categories and tags
Organize docs with clear categories and tags so repeated work is easier to find and maintain.
Search inside support context
Search knowledge beside threads, messages, tasks, and entities instead of opening a separate documentation silo.
Repeated answers become documentation
Turn repeated replies into durable answers that the team can reuse and customers can read publicly when appropriate.
Separated by intent
Private is for the team. Public is for customers.
The CMS separates private and public content so internal procedures do not become customer-facing copy by accident. Categories and tags keep both sides organized.
Own the thread. Finish the work.
Stop answering the same support question from memory.
Use Opkivo to keep private notes and public answers connected to the threads that prove they matter.