Use case
Operational inbox for managed service providers
Managed service providers need client email, internal investigation, tasks, and reusable knowledge to stay connected. Opkivo keeps each client thread owned until the work closes.
Problem
Where shared support work breaks down.
- Client work arrives across shared addresses and needs clear ownership.
- Internal investigation can separate from the client conversation.
- Follow-up tasks hide after the client thread looks resolved.
Opkivo workflow
How the operational inbox keeps work moving.
- 01
Bring client service inboxes into one operational inbox.
- 02
Assign one owner to each thread.
- 03
Use Internal for team coordination and linked tasks.
- 04
Connect client, application, server, invoice, or subscription context.
Example scenario
A real support thread creates real work.
A client reports a backup warning. The owner links the client and server context, creates a task to verify the job, keeps troubleshooting notes internal, and replies with the outcome.
Features
Built for email-first service work.
Client and asset context
Private internal notes
Linked tasks for follow-up
Searchable service history
FAQ
Questions about operational inbox for managed service providers
Is Opkivo built for MSP ticketing?
Opkivo is built for operational inbox work. It can fit MSPs that handle client service through shared email and need ownership, notes, tasks, and knowledge.
Can Opkivo store client context?
Opkivo can link entity context such as customers, applications, servers, invoices, subscriptions, and environments.
Does Opkivo include PSA features?
No. Opkivo is not a PSA or CRM. It focuses on the operational inbox workflow.
Can MSP teams use a public knowledge base?
Yes, when the selected plan includes public knowledge base domains.
Own the thread. Finish the work.
Keep client email tied to the work it creates.
Use Opkivo when MSP support starts in email and needs internal operational follow-up.