Choose Hiver when
Hiver may fit teams that want to stay inside Gmail while adding shared inbox and helpdesk behavior.
Opkivo vs Hiver
Opkivo vs Hiver: which support workflow fits your team?
Choose Hiver if the broader workflow it is built for matches your team. Hiver is a Gmail-native shared inbox and helpdesk layer for teams that want to manage support work inside Google Workspace. Choose Opkivo if your team mainly receives work by email and needs ownership, internal notes, linked tasks, and reusable knowledge in one operational inbox.
- Hiver alternative
- Gmail shared inbox alternative
- email helpdesk with tasks
Best fit
Neither workflow is better for everyone.
Opkivo is better for small service teams that want focused operational workflow around shared email, ownership, internal work, tasks, and knowledge.
Choose Opkivo when
Opkivo may fit teams that want a dedicated operational inbox with clear ownership, internal separation, linked tasks, and knowledge.
Workflow comparison
Compare the operating model.
| Workflow area | Hiver | Opkivo |
|---|---|---|
| Email first work | Email stays close to the Gmail workspace. | Email is the starting point for the operational inbox. |
| Thread ownership | Ownership works as a layer over Gmail-based collaboration. | Each active thread has one accountable owner. |
| Public/internal separation | Collaboration is designed around the Gmail-native operating model. | Public customer replies and internal work are visibly separated. |
| Tasks attached to conversations | Task behavior depends on the shared inbox layer and surrounding Google Workspace habits. | Tasks can stay attached to the thread that created them or become standalone work. |
| Knowledge reuse | Knowledge may sit beside the email workflow rather than being the central operating layer. | Private docs and public knowledge base content live near the support workflow. |
| Entity context | Operational entity context may need external structure. | Teams can link customers, products, applications, servers, invoices, subscriptions, or environments. |
| Automation philosophy | Automation is useful when teams want Gmail-based workflow support. | Opkivo favors confirmed context and avoids risky V1 auto tagging. |
| Setup complexity | Can be approachable for teams committed to Gmail. | Setup is focused on inboxes, ownership, tasks, knowledge, and closure. |
| Small team fit | A fit when the team wants the least movement away from Gmail. | Best for small service teams that need focused operational workflow. |
Pricing
Use current pricing before buying.
Opkivo pricing is listed below from local product data. Hiver pricing changes frequently. Check the official pricing page before buying.
Starter
€9.99 EUR
For small teams starting with one operational inbox.
- 3 users
- 1 inbound inbox
- Forwarding and IMAP inbound
- Customer SMTP route
Team
€49.99 EUR
For teams running support across multiple inboxes.
- 5 users
- 3 inbound inboxes
- Forwarding and IMAP inbound
- Customer SMTP and Platform SES routes
Business
€199.99 EUR
For teams managing more inboxes, people, and knowledge.
- 30 users
- 10 inbound inboxes
- Forwarding and IMAP inbound
- Customer SMTP and Platform SES routes
FAQ
Questions about Opkivo vs Hiver
Is Opkivo a Hiver alternative?
Yes, Opkivo can be a Hiver alternative for small service teams that mainly receive work by email and want one owner per thread, internal notes, linked tasks, and reusable knowledge in one operational inbox.
Is Opkivo a full helpdesk?
Opkivo includes helpdesk workflow, but it is better described as an operational inbox. It is focused on shared email ownership, internal collaboration, tasks, context, and knowledge.
Does Opkivo replace Gmail?
Opkivo can replace Gmail for daily support work. Gmail or another mailbox can still exist underneath, while the team handles ownership, replies, notes, tasks, and closure in Opkivo.
Does Opkivo include a knowledge base?
Yes. Opkivo supports private team docs and public knowledge base articles so repeated answers and procedures stay close to support work.
Is Opkivo better for small teams?
Opkivo is better for small service teams that want focused operational workflow. It is not better for every team, especially teams that need broad enterprise helpdesk administration.
Does Opkivo use AI auto tagging?
No. In V1, Opkivo avoids risky automatic email tagging. Context is manual or confirmed because wrong automatic context can create operational risk.
Can I use Opkivo with multiple inboxes?
Yes. Opkivo plans include shared inbox limits, and teams can use multiple inboxes based on the plan they choose.
Own the thread. Finish the work.
Choose the workflow that matches how work arrives.
Use Opkivo when shared email support needs one owner, internal notes, linked tasks, knowledge, and closure discipline.