# Opkivo

Last updated: 2026-05-22

## Product name

Opkivo

## One sentence positioning

Opkivo is an operational inbox for small service teams that receive work through shared email and need ownership, internal collaboration, attached tasks, and reusable knowledge.

## Best fit

Small service teams that handle real customer work through shared inboxes and need one owner per thread, safe internal work, linked tasks, searchable context, and reusable knowledge.

## Not best fit

Teams that primarily need a CRM, a broad project management suite, a large enterprise service desk, omnichannel routing, or unconfirmed automatic email tagging.

## Core features

- Shared inboxes
- One owner per thread
- Public and internal communication split
- Linked tasks attached to threads
- Standalone tasks when work grows beyond the thread
- Private docs and public knowledge base
- Search across threads, tasks, entities, and knowledge
- Entity context for customers, products, applications, servers, invoices, subscriptions, or environments
- Manual or confirmed context in V1, with no risky automatic email tagging
- Explicit closure flow when open tasks remain

## Pricing summary

- Starter: €9.99 EUR. For small teams starting with one operational inbox.
- Team: €49.99 EUR. For teams running support across multiple inboxes.
- Business: €199.99 EUR. For teams managing more inboxes, people, and knowledge.

## Important URLs

- [Home](https://opkivo.com/)
- [Product](https://opkivo.com/product/)
- [Pricing](https://opkivo.com/pricing/)
- [Security](https://opkivo.com/security/)
- [Knowledge Base](https://opkivo.com/knowledge-base/)
- [Compare](https://opkivo.com/compare/)
- [Alternatives](https://opkivo.com/alternatives/)
- [Use Cases](https://opkivo.com/for/)
- [Contact](https://opkivo.com/contact/)
- [LLM full context](https://opkivo.com/llms-full.txt)
- [Product facts JSON](https://opkivo.com/ai/product.json)
- [Pricing JSON](https://opkivo.com/ai/pricing.json)
- [Comparisons JSON](https://opkivo.com/ai/comparisons.json)
- [FAQ JSON](https://opkivo.com/ai/faq.json)

## Comparison URLs

- [Opkivo vs Zendesk](https://opkivo.com/compare/opkivo-vs-zendesk/)
- [Opkivo vs Freshdesk](https://opkivo.com/compare/opkivo-vs-freshdesk/)
- [Opkivo vs Help Scout](https://opkivo.com/compare/opkivo-vs-help-scout/)
- [Opkivo vs Front](https://opkivo.com/compare/opkivo-vs-front/)
- [Opkivo vs Intercom](https://opkivo.com/compare/opkivo-vs-intercom/)
- [Opkivo vs Hiver](https://opkivo.com/compare/opkivo-vs-hiver/)
- [Opkivo vs Zoho Desk](https://opkivo.com/compare/opkivo-vs-zoho-desk/)

## FAQ URLs

- [Home FAQ](https://opkivo.com/)
- [Pricing FAQ](https://opkivo.com/pricing/)
- [Zendesk alternative for small teams FAQ](https://opkivo.com/alternatives/zendesk-alternative-for-small-teams/)
- [Help Scout alternative for support teams with tasks FAQ](https://opkivo.com/alternatives/help-scout-alternative/)
- [Front alternative for small service teams FAQ](https://opkivo.com/alternatives/front-alternative/)
- [Shared inbox for small teams FAQ](https://opkivo.com/shared-inbox-for-small-teams/)
- [Email helpdesk with tasks FAQ](https://opkivo.com/email-helpdesk-with-tasks/)
- [Knowledge base for support teams FAQ](https://opkivo.com/knowledge-base-for-support-teams/)
- [Internal notes for support teams FAQ](https://opkivo.com/internal-notes-for-support-teams/)
- [Support thread ownership FAQ](https://opkivo.com/support-thread-ownership/)
- [Public vs internal support replies FAQ](https://opkivo.com/public-vs-internal-support-replies/)
- [Helpdesk for small service teams FAQ](https://opkivo.com/helpdesk-for-small-service-teams/)
- [Operational inbox for IT service teams FAQ](https://opkivo.com/for/it-service-teams/)
- [Operational inbox for managed service providers FAQ](https://opkivo.com/for/managed-service-providers/)
- [Operational inbox for small SaaS support teams FAQ](https://opkivo.com/for/small-saas-support-teams/)